Privacy policy

Last modified: 2022.06.29

Acceptance and Privacy Policy (hereinafter “MongoliaTravel”) understands that your privacy is important to you. It’s important to us too. Therefore, this Privacy Policy was created to help you, as a user of the Services, understand what information we may gather about you, how we use it, and how we work to protect it. This Privacy Policy forms part of the Terms of Service that conducts your use of the Services. Some terms that are not defined in this Privacy Policy are defined in the Terms of Service. In visiting the Websites, downloading the App or accepting the Services, you are consenting to the information practices outlined in this Privacy Policy, and to the Terms of Service.

MongoliaTravel, its associates, related parties, successors and assigns (referred to as "MongoliaTravel", "Provider", "us", "we" or "our") has created this document (referred as "Privacy Policy") in order to illustrate our firm commitment to User's and your (referred to as "User", "you" and "your") privacy of your personal information including but not limited to your name, personal email address, billing information, device type, or account logins, such as your login for sites like Facebook, Twitter, Google, or other third-party websites or apps (your “Social Logins”) and other documents (referred to as "Personal Information").

Data Controller

MongoliaTravel, and its associates (referred to as "MongoliaTravel", "Provider", "us", "we" or "our") are the data controllers of your personal information. Please note that when you contact us to assist you, we need to authenticate your identity before fulfilling your request for your safety and ours.

Information Collection

MongoliaTravel collects information from users, which may include Personal Information at different points on the Site and through the MongoliaTravel Service software as follows. This information includes but is not limited to:

Information Collected Automatically: We receive and store certain types of information whenever you interact with us via the Site or the MongoliaTravel Service. To do this, we use cookies and other techniques to gather this information. This information includes but is not limited to:

If you choose not to disclose some of the information, you might not be able to experience our application to its full capacity.

Use of Information

MongoliaTravel may use your information to:

The legal basis for the processing of the user’s personal data is the performance of the contractual relationship between MongoliaTravel and the user when using the Site or the Services, as well as the user’s consent provided upon registration into the Services.

Communication of Data

We inform you that your personal data may be communicated to other companies within the MongoliaTravel group of companies for the fulfilment of the purposes above. Additionally, we may share your Personal Information as follows:

Publishers and partners

MongoliaTravel will provide Publishers, and other merchants for whom MongoliaTravel sells or distributes Publications or other products, with any Personal Information that is necessary to fulfil your requests for their products, programs or services, or to satisfy other core business functions. In such circumstances, these companies will not use your Personal Information for any other purpose without your consent. In some instances, however, when you subscribe to certain publications, MongoliaTravel may provide your Personal Information to those publishers for whom MongoliaTravel sells or distributes publications or other products, with any Personal Information that is necessary to fulfil your requests for their products, programs or services, or to satisfy other core business functions. The use of your Personal Information by these Publishers are subject to their privacy policies and these Publishers may send you unsolicited messages as well as provide your information to their partners or to other parties, any of whom may use or share your information in accordance with their policies and procedures.


We may employ other companies and individuals to perform functions on our behalf such as fulfilling orders, sending emails, processing credit card payments, and providing customer service. These companies or individuals will be provided access to Personal Information needed to perform their functions, but these companies and individuals have agreed or will agree to not use your Personal Information for other purposes.

Protection of the Site and others

We release accounts and other Personal Information when we believe release is appropriate to comply with the law; to enforce or apply our Terms of Service, or other agreements; or to protect the rights, property, or safety of the Site, our users, or others.

Business transfers

MongoliaTravel may transfer Personal Information it collects in connection with a merger, acquisition or sale of all or most of the assets of MongoliaTravel related to the Site and/or the Service. You acknowledge that such transfers may occur, and that any acquirer of MongoliaTravel may continue to use your Personal Information as set forth in this Policy.

With your consent

Other than the cases above, you will be notified before your Personal Information will be communicated to a third party and will be able to decide not to share it.

MongoliaTravel reserves the right to use and disclose anonymous information, including aggregate information derived from your Personal Information, to inform publishers, partners, and other interested parties as to the usage habits or characteristics of MongoliaTravel ' user base; and to serve any other business purposes.

International Transfers

Your Personal Data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using this site or disclosing information to us you consent to the transfer of information to countries outside of your country of residence. MongoliaTravel has responsibility for the processing of personal information it receives and subsequent transfers to a third party acting as an agent on its behalf. We ensure that the information would be transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection whenever in the course of sharing information to countries outside of Mongolia.

Updating Data

The User undertakes to notify MongoliaTravel immediately of any change in his/her personal data so that the information held in MongoliaTravel’s filing system remains up-to-date at all times and does not contain any errors. To review or update your Personal Information, or to alter your email preferences, or preferences regarding how we share your Personal Information, go to the "account settings" area of the Site or App.

Retaining and Deleting Data

Upon termination of your access to Application in accordance with the general Terms of Service, we may still be required to retain your Personal Information or Data in order to comply with legal obligations, prevent fraud, collect fees owed (if any), resolve disputes and troubleshoot problems etc, but always done within a legal framework.

When you request for your Data to be removed, you will be added to a suppression list to ensure your request is complied with.


Your privacy is important to us. If you have any questions, concerns, or complaints regarding the way we collect and handle your information, please contact us by email. Since email communications are not always secure, please do not include sensitive information in your emails to us. You may contact us by email as follows:

Security Measures

MongoliaTravel uses reasonable and up-to-date security methods to prevent unauthorized access to Personal Information. We work hard to maintain data accuracy, and to ensure correct use of Personal Information. Your Personal Information will be stored within a database behind a firewall for added security. The server that houses the database is physically protected at a secure site and is monitored by security personnel twenty-four hours a day. Only authorized personnel can access the site and the particular server housing the database.

While we take reasonable steps to secure your personal information from loss, misuse, interference and unauthorized access you should be aware that no data transmission over the internet or any wireless network can be guaranteed to be secure. We encrypt all information and web sessions within the Services that are required to be encrypted, such as transmission of credit card information to the Websites or the App, to help protect the data.

Sensitive Information

Please do not send or disclose any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the MongoliaTravel website or via other means.

Changes made to this Policy

MongoliaTravel may amend this Policy from time to time. The “Effective Date” of the updated policy will be shown. If we make any material changes to this Policy, we will provide a notice on the Site and Services. We may notify you by app or email (sent to the email address specified in your account) prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Any changes to this Policy will become effective when we post the revised Policy on our website, unless a later “Effective Date” is set forth. Your continued use of the Site and Services after the revised Policy takes effect shall be construed as your agreement to the revised Policy.


This Policy has been prepared in the English language and, for convenience purposes, may be translated into other languages. In the event of any inconsistencies between one or more translations of this Policy and the original English version, the English version of this Policy shall control.

Who’s in charge

If you have any questions regarding the Privacy Policy, Terms of Service, or otherwise please contact us at

Last updated: 2020-11-25
Valid from: 2020-12-25